Refund Policy

At TekMegha, we are committed to providing high-quality website development services. We understand that circumstances may arise where you need to request a refund. This Refund Policy explains our refund process and terms.

1. General Refund Policy

1.1 Eligibility

Refunds may be considered under the following circumstances:

• Service not delivered as agreed in writing
• Cancellation request made before work begins
• Quality issues that cannot be resolved
• Technical problems that cannot be fixed
• Breach of contract by TekMegha

1.2 Non-Refundable Items

The following items are generally non-refundable:

• Work already completed
• Third-party fees (domain registration, SSL certificates, plugins, etc.)
• Completed milestones that have been accepted
• Content creation work already performed

2. Website Development Projects

2.1 Before Work Begins

If you cancel before any work has begun, you may be eligible for a full refund of any deposit paid, minus a small administrative fee (typically 5-10%).

2.2 After Work Has Started

If work has already commenced:

• Refunds will be calculated based on work completed versus total project cost
• You will be charged for all completed work
• Remaining balance will be refunded, if applicable
• A project closure fee may apply (10-15% of remaining balance)

2.3 Project Completion

3. Hosting and Maintenance Services

3.1 Monthly Subscriptions

For monthly hosting and maintenance subscriptions:

• You may cancel at any time with 30 days written notice
• No refunds for the current billing period
• Service will continue until the end of the paid period
• No further charges after cancellation

3.2 Annual Subscriptions

For annual hosting and maintenance subscriptions:

• Full refund available within the first 30 days if you are not satisfied
• After 30 days, prorated refund based on unused months
• Early termination fee may apply (typically 1-2 months)
• Setup fees are non-refundable after 7 days

4. Domain Registration

• Domain registration fees cannot be refunded once a domain is registered
• Domain transfers may incur separate fees
• Domain renewals follow the same policy

5. Additional Services

5.1 Logo Design

• Refund available if no designs have been presented yet
• Once initial designs are presented, refund amount is reduced by 50%
• After final design approval, no refund available

5.2 Content Writing

• Refund available if work has not started
• Partial refund if less than 50% completed
• No refund if more than 50% completed

5.3 Social Media Services

• No refund for work already posted or scheduled
• Partial refund for unused posts/schedules

6. Requesting a Refund

6.1 How to Request

To request a refund, please contact us:

• Email: info@tekmegha.com
• Subject: Refund Request - [Your Name/Project Name]
• Include your project details, reason for refund, and any relevant documentation

6.2 Required Information

Please provide:

• Your name and contact information
• Project name or order number
• Date of purchase
• Reason for refund request
• Any supporting documentation

6.3 Processing Time

• Refund requests are reviewed within 5-7 business days
• Approved refunds are processed within 7-14 business days
• Refunds are issued to the original payment method

7. Dispute Resolution

7.1 Resolution Process

If you are not satisfied with our refund decision, we encourage:

• Open communication to resolve the issue
• Mediation if both parties are willing
• Clear documentation of the dispute

7.2 Appeal Process

If you wish to appeal a refund decision:

• Submit additional documentation or evidence
• Request a review by management
• Allow 10-14 business days for review

8. Quality Assurance

8.1 Our Commitment

We are committed to delivering high-quality work. If you are not satisfied with the quality:

• We will work with you to resolve any issues
• Revisions and fixes will be provided at no extra cost
• Refunds are a last resort after all resolution attempts

8.2 Acceptance of Work

By accepting deliverables or approving milestones, you acknowledge that the work meets your requirements and is satisfactory.

9. Chargebacks and Payment Disputes

Please contact us directly to resolve any payment issues before initiating a chargeback.

10. Contact Information

11. Policy Updates

We reserve the right to update this Refund Policy at any time. Changes will be effective immediately upon posting. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Acceptance

By using our services and making a payment, you acknowledge that you have read, understood, and agree to this Refund Policy.